Shopify support and maintenance
Shopify support from a senior developer who knows your store
For Shopify and Shopify Plus stores that need a developer most weeks and do not want to hire one. A senior developer learns your store once, then handles bug fixes, feature work, and theme and app updates as they come up. You post in one Slack channel and hear back on every task within 48 hours.
Selected workAll case studies
Happy clients
The monthly scope is fixed and agreed in writing, so you know what is covered before the month starts. Larger pieces of work get their own written scope and fixed price. Every change is shown on a staging store before it goes live, and a weekly call covers what shipped and what is next.
We have worked with more than 40 Shopify Plus merchants and app owners. emma&noah, Ryzon and Odd Bunch run on work we built on Shopify Plus, and the people in your Slack channel are the ones who did that work.
01What is included
What ongoing support includes
- 01Bug fixesA section that broke after an app update, a cart that miscounts, a layout that collapses on an iPhone. You post it in Slack, a senior developer picks it up, and you have an update within 48 hours.
- 02Feature workNew sections, a size guide, a pre-order flow, a landing page for a drop. Small features ship inside the monthly scope. Anything larger gets its own written scope and fixed price before we start.
- 03Theme and app updatesTheme updates tested on a staging copy before they reach the live store, app updates checked against your customisations, and deprecated code replaced before Shopify removes support for it.
- 04One Slack channelA shared channel with your developer and the rest of us in it. You post the task, and the thread holds the reply, the staging link and the sign-off. The channel replaces the ticket queue.
- 05A staging storeEvery change goes on a staging store first. You click through it on your phone, say yes in the thread, and it goes live. Customers see it after you have.
- 06A fixed monthly scopeWhat is covered each month is agreed in writing before the month starts, and a weekly call goes through what shipped and what is queued. Anything bigger gets its own scope rather than quietly eating the month.
02Featured project
Shopify appOrder editingBuilt for Shopify
Read the case studySelfServe
Our own Shopify app. Customers fix sizes, addresses and cancellations on the order status page, and a post-purchase upsell turns the edit into revenue.
03How a project runs
Four steps, and you can see every one of them
- 01A 30-minute callWe look through your store before the call and come with questions about what is slowing it down, so the time goes on your store and not on a pitch.
- 02A written scope with a fixed priceWhat we will build, what it costs and when it starts, on one page. Most projects start within 3–5 business days of you saying yes.
- 03Build in the openA shared Slack channel, a staging store you can click through at any point, an update at least every 48 hours and a call every week.
- 04Launch, then stay closeWe launch, watch the first weeks of data and fix what the data says to fix. Most clients keep us on for the next thing.
They said it on camera
Press play to hear themFounders and managers we worked with, in their own words.
Laura SchlaphorstProduct Owner eShop, Ryzon
Hassan FarhatFounder & CEO, Krafted
Grumspot's team successfully revamped the SEO ReRank app. The team made sure I'm kept up to date on the progress of the project at all times and were very quick to adapt any requested changes.
Mladen GrozevFounder, Meliora Web
Irakli LobjanidzeFounder & CEO, ABsolutely
Michael FenlonCMO, Nutri-Genetix
Very competent team who do the work diligently and professionally while still maintainting an agile approach to accomodating changing business needs.
Matthew WebbCTO, Top Screen Media
Andreas MüllerE-Commerce Manager, Emma & Noah
Martin HanewaldCTO, Simply Legal GmbH
We're impressed with their professionalism and quick reaction times to issues and requests.
Miroslav AntonovCo-Founder, Spoon
Danny ShislerCTO, The Floorr
Divyansh OjhaFounder & CEO, Odd Bunch
We loved working with Grumspot! They created a custom app for our Shopify checkout that fixed our address issue perfectly. Their quick and effective solution made a big difference for us. Highly recommend!
Andreas MüllerE-Commerce Manager, Emma & Noah
Grumspot were exceptionally great to work with. They always offered their best advice and were readily available. I thoroughly enjoyed working with them and highly recommend them.
Yash RanadiveFounder, RealityShop
It has been a pleasure working with Grumspot, and we are extremely satisfied with their services. Their communication was exceptional, and their meticulous attention to detail in data gathering stood out. Grumspot consistently exceeded expectations in their deliverables, completing the project on time and providing unwavering support for any questions our team had. We highly recommend Grumspot for any Shopify Plus projects and look forward to collaborating with them again in the future.
Sam CutroniCEO, DataTools
Working with Grumspot was a pleasure. They were highly professional in their communications and the final work product, even under a tight deadline.
Adam BrecklerCo-Founder and Head of Product @ Better Health
04Questions
Questions about ongoing support
Tell us what your store needs.
Get in touch
Send a few lines about the store and what is slowing it down. We read it, look at the store, and come back with questions and a price range.