Shopify Technical Support Services
Technical support retainer
Keep your Shopify store running at its best with our ongoing support and maintenance services. We offer flexible monthly retainers that give you access to our Shopify experts whenever you need them. From minor theme tweaks and bug fixes to new feature implementations, we handle it all under one roof – acting as your on-demand Shopify development team.
Our proactive approach means we not only fix issues as they arise, but also perform regular health checks to prevent problems before they affect your business.
With fast response times and deep Shopify expertise, you can trust us to keep your store updated, secure, and optimized day-to-day. This service is ideal for merchants who want peace of mind and fast Shopify theme customization or technical help without hiring full-time staff.
Technical Support Retainer
Shopify Plus Services
Regular Updates
We keep your Shopify theme and apps up-to-date. You’ll get the latest features, security patches, and compatibility fixes applied in a timely manner, reducing the risk of something breaking on your site.Quick Fixes & Tweaks
Have a bug, an error message, or a small design change you need? Just reach out – we typically address minor fixes or theme tweaks within 24-48 hours. Your storefront stays polished and glitch-free.Performance Monitoring
We continuously monitor your site’s performance. If we detect slowdowns (for example, after a traffic spike or an app update), we’ll investigate and optimize elements like images, scripts, or liquid code to keep load times fast.Feature Enhancements
Need a new feature or custom functionality? As part of your retainer, we can develop and integrate new features or sections into your store. Whether it’s adding a new product bundle option or tweaking the checkout, we roll out improvements to keep your site evolving.Dedicated Consultation
You’ll have a direct line to our team for any Shopify questions or strategy discussions. We can schedule regular check-in calls to review store performance, brainstorm growth ideas, or plan larger projects like seasonal campaigns.
Many of our clients choose a monthly support retainer for peace of mind. For instance, we’ve been working closely with the founders of the ABsolutely app on an ongoing basis – releasing new features and improvements every month as their dedicated development partner. Store owners also rely on our support to handle their day-to-day technical needs. From quickly resolving an urgent app conflict to implementing a custom homepage section for a sale, our retainer clients know their Shopify store is in good hands. This consistent, reliable support means you can focus on growing your business while we take care of the technical details.
Frequently Asked Questions About Our Shopify Technical Support Retainer
How do I get started with a technical support retainer?
Simply reach out for a consultation where we'll discuss your store's needs, current challenges, and support frequency. We'll recommend the right retainer tier for your situation and can usually get you onboarded within a few days. Once active, you'll have a dedicated point of contact and a simple process for submitting support requests whenever you need help.Can you help with app integrations and custom features?
Absolutely - retainers cover app installations, configurations, troubleshooting integration issues, and even custom feature development within your monthly hours. If a project exceeds your retainer hours significantly, we'll let you know upfront and can either use multiple months' hours or quote it separately. Transparency is key to making retainers work smoothly.How quickly do you respond to support requests?
Response times vary by retainer tier - our premium plans offer same-day or next-business-day responses, while standard plans typically respond within 2-3 business days. Emergency issues always get escalated regardless of your plan level because we know downtime costs you money. We're here when you need us, not when it's convenient for us.What's included in a technical support retainer?
Retainers cover bug fixes, app updates, theme modifications, performance optimization, security patches, backup management, and general troubleshooting. You also get priority response times, proactive monitoring, and strategic guidance on technical decisions. Essentially, we handle all the technical stuff so you can focus on growing your business without worrying about technical issues.Can I pause or cancel my retainer?
Yes - most of our retainer plans can be paused or canceled with 30 days' notice, giving you flexibility as your needs change. Some clients pause during slow seasons and reactivate when they need more support. We're not fans of locking people into rigid contracts; we'd rather earn your business every month through great service.