Technical support retainer

Keep your Shopify store running at its best with our ongoing support and maintenance services. We offer flexible monthly retainers that give you access to our Shopify experts whenever you need them. From minor theme tweaks and bug fixes to new feature implementations, we handle it all under one roof – acting as your on-demand Shopify development team.

Our proactive approach means we not only fix issues as they arise, but also perform regular health checks to prevent problems before they affect your business.

With fast response times and deep Shopify expertise, you can trust us to keep your store updated, secure, and optimized day-to-day. This service is ideal for merchants who want peace of mind and fast Shopify theme customization or technical help without hiring full-time staff.

  • Enibbana logo
  • Odd bunch logo
  • Emma&Noah logo
  • Enibbana logo
  • Odd bunch logo
  • Emma&Noah logo

Shopify Plus Services

  • Regular Updates

    We keep your Shopify theme and apps up-to-date. You’ll get the latest features, security patches, and compatibility fixes applied in a timely manner, reducing the risk of something breaking on your site.

  • Quick Fixes & Tweaks

    Have a bug, an error message, or a small design change you need? Just reach out – we typically address minor fixes or theme tweaks within 24-48 hours. Your storefront stays polished and glitch-free.

  • Performance Monitoring

    We continuously monitor your site’s performance. If we detect slowdowns (for example, after a traffic spike or an app update), we’ll investigate and optimize elements like images, scripts, or liquid code to keep load times fast.

  • Feature Enhancements

    Need a new feature or custom functionality? As part of your retainer, we can develop and integrate new features or sections into your store. Whether it’s adding a new product bundle option or tweaking the checkout, we roll out improvements to keep your site evolving.

  • Dedicated Consultation

    You’ll have a direct line to our team for any Shopify questions or strategy discussions. We can schedule regular check-in calls to review store performance, brainstorm growth ideas, or plan larger projects like seasonal campaigns.

Many of our clients choose a monthly support retainer for peace of mind. For instance, we’ve been working closely with the founders of the ABsolutely app on an ongoing basis – releasing new features and improvements every month as their dedicated development partner. Store owners also rely on our support to handle their day-to-day technical needs. From quickly resolving an urgent app conflict to implementing a custom homepage section for a sale, our retainer clients know their Shopify store is in good hands. This consistent, reliable support means you can focus on growing your business while we take care of the technical details.