Frequently Asked Questions About Shopify Agency in US

• How do you handle sales tax when we're selling to customers in multiple states?
  We configure your store to track economic nexus thresholds across all states, automatically calculate the correct sales tax rates based on where your customers are located, and set up proper tax collection in every state where you have nexus obligations. Multi-state sales tax is one of the most complex challenges for U.S. e-commerce businesses, with different thresholds, rates, and rules in each state. We automate the entire process so you stay compliant without drowning in paperwork.

• There are so many different state privacy laws now - how do you keep us compliant?
  We implement privacy frameworks that satisfy the strictest state requirements (California, Virginia, Colorado, etc.), ensuring your store works across all states with comprehensive privacy laws while remaining manageable to maintain. Our approach includes universal privacy notices, consumer rights request workflows, opt-out mechanisms, and cookie consent systems that cover you nationwide. Rather than building separate systems for each state, we create one robust framework that handles the entire U.S. privacy landscape.

• Do we need to worry about the INFORM Consumers Act if we're not a marketplace?
  The INFORM Consumers Act primarily affects online marketplaces like Amazon and Etsy that host third-party sellers, not direct-to-consumer Shopify stores selling your own products. If you're selling exclusively your own inventory through your Shopify store, this federal law likely doesn't apply to you. We help you understand which federal and state regulations actually affect your specific business model rather than worrying about laws that don't apply.

• Can you optimize our store for both coasts and everything in between?
  Yes - we build stores that perform equally well whether customers are shopping from New York, California, Texas, or rural Montana by implementing fast load times, mobile optimization, and flexible shipping/fulfillment strategies. America's regional diversity requires understanding different consumer behaviors, preferences, and expectations. We create experiences that feel relevant to customers nationwide rather than optimized for just one region.

• What about all these state-specific consumer protection laws - do we need separate stores for each state?
  No - we build one store that complies with the strictest state requirements, ensuring you're covered nationwide without needing separate configurations for each state. Our approach identifies the highest compliance standards across all states and implements them universally. This "comply with the strictest" strategy is more efficient than tracking 50 different state laws and ensures you're protected as you expand into new markets.

• What if I already have a Shopify store but it’s a mess under the hood?
  Perfect. That’s our specialty. We’ve rebuilt stores running on outdated themes, legacy code, and scattered apps (like we did for Odd Bunch) and turned them into clean, scalable setups on Shopify 2.0 - without disrupting your business.

• Will my SEO be affected if I rebuild or migrate my store?
  No, it won't. Our strict SEO migration process preserves your search rankings using 301 redirects, structured data, canonical tags, and sitemap updates. Most clients retain or improve SEO performance. Want to learn more about our SEO migration process?

• Do you offer ongoing support after the build is complete?
  Yes! We offer monthly retainers that include priority access, rapid bug fixes, feature iterations, and ongoing dev support. Think of us as your dedicated Shopify engineering team - without the overhead.

• Can you integrate my store with third-party tools or an ERP?
  Absolutely. We’ve built deep integrations with ERPs, fulfillment systems, CRMs, and more. Whether you need automated tagging, real-time syncing, or custom backend logic - we’ll make it happen.

• I’m new to Shopify. Can you help me from the ground up?
  Yes—we love working with first-time merchants. From setup to strategy, from theme design to launch, we guide you through every step and make sure you’re confident using your store after go-live.

• How will we communicate throughout the project?
  We use Slack for quick check-ins and async updates, with weekly video calls for milestones. You'll get regular progress reports, access to design previews, and full transparency the whole way. We move fast, but you’re never left in the dark.