Our apps / SelfServe
Order edits your customers make themselves.
Sizes, addresses and cancellations, handled by the person who ordered, right on the order status page. Not a single ticket in your inbox.
Every size swap, address typo and cancellation, handled by the person who ordered. You just watch orders fix themselves. ✳
What changes when you install SelfServe
- 01Fewer ticketsMost “wrong size” and “wrong address” emails never get written. The customer solves it before support opens the inbox.
- 02Faster for customersNo waiting on replies. Changes apply instantly and a confirmation lands in their inbox before they close the tab.
- 03Safe by defaultEdits lock the moment fulfillment starts. Nothing changes once a label is printed or a package leaves the shelf.
- 04Rules you controlSet edit windows, refund behaviour, and which products are locked. SelfServe follows your policy exactly, every time.
Everything a customer needs, and everything you need to stay in control
Order edits
Sizes, colours and quantities, changed in two taps.
Address changes
Typos fixed before the shipping label even exists.
Cancellations
Self-serve, with your refund rules applied automatically.
Edit windows
Open edits for an hour or until fulfillment. Your call.
Notifications
You and the customer both know what changed, instantly.
Price differences
Upgrades charged, downgrades refunded, automatically through Shopify.
It lives on the order status page
No new portal, no login. SelfServe adds an Edit order button to the page every customer already visits.
And in every order email
Confirmation emails get an edit link. One click takes the customer straight into their order.
Pricing that grows with your orders
Free for your first 25 orders a month. After that the plan follows your order volume, billed through Shopify, and every paid tier starts with a free trial.
| Orders a month | Revenue a month | Free trial | Price a month |
|---|---|---|---|
| Up to 25 | Up to $125 | — | Free |
| Up to 200 | Up to $1,000 | 3 days | $19.99 |
| 200–500 | $1,000–$2,500 | 3 days | $29 |
| 500–1,000 | $2,500–$5,000 | 3 days | $49 |
| 1,000–2,000 | $5,000–$10,000 | 5 days | $79 |
| 2,000–5,000 | $10,000–$25,000 | 5 days | $159 |
| 5,000–10,000 | $25,000–$50,000 | 5 days | $299 |
| 10,000+ | $50,000+ | 10 days | $399 |
Tiers move up and down with your monthly orders. No contracts, cancel any time from Shopify.
Install on ShopifyWe design, build and run SelfServe ourselves. Read how it was made and what it does for merchants.
The SelfServe case study
